The key elements of Clockwork support are:
- product documentation – inline and PDF
- email support (firstname.lastname@example.org): Usually free but if it’s specific to your migration and going to take hours then I’ll suggest you pick a paid support option.
Of course, if it’s a clear-cut bug in the software then that’s mine to resolve.
- paid support or consultancy – see the pricing page for paid options
- knowledge base coming soon.
In addition, if you want me to run your migration for you, provided at least 10 hours per week is purchased the tools come free in those weeks. Similarly, you might get started with me and then hand over to your staff once the procedures have been sorted out.